Refund & Return Policy

1. Return Conditions

To be eligible for a return and full refund, items must satisfy the following conditions:

• The return request must be initiated within 7 days of parcel receipt.
• Garments must be unworn, unwashed, unaltered, and free of stains, perfume, or odors.
• All original tags, packaging bags, and accessories must remain intact.
• A copy of the invoice, parcel label, or order number must be provided.

2. Doorstep Return at Delivery Time

We support open parcel checking during delivery. If you notice any defect, wrong size, or physical damage in front of the delivery rider, you may return the package immediately without paying the product price.

3. Refund Methods & Timelines

Once your returned parcel reaches our Dhaka fulfillment center and passes quality inspection:

• Refund Methods: We issue refunds via bKash, Nagad, Rocket, or direct bank transfer.
• Processing Time: Refunds are processed within 3 to 5 business days after inspection.
• Delivery Charge Deduction: If the return is due to an AWFIN error (defective piece, wrong dispatch), we refund 100% including shipping. For voluntary customer returns (change of mind), standard delivery charges are non-refundable.

4. How to Initiate a Return

Simply message our support team on WhatsApp at +880 1353-313332 with your Order ID, a brief explanation, and photos/videos of the item. Our team will arrange the reverse pickup or guide you through the nearest courier drop point.