Customer Advocacy

Customer Complaint & Dispute Resolution

Our formal process for resolving complaints, disputes, and service concerns.

📅 Effective: November 2026
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🛡️ Official Policy of AWFIN Lifestyle

Customer First: At AWFIN, every customer complaint is treated with high priority. We are committed to resolving all issues quickly, fairly, and transparently.

1. How to File a Complaint

If you experience any issue with your order, product quality, delivery delay, or customer service, reach out to us directly:

  • Fastest Resolution (WhatsApp): Message +880 1353-313332 with your Order ID and issue details.
  • Hotline Call: Speak directly with a team lead at +880 1353-313332 (9:00 AM – 10:00 PM).
  • Email: Send full details to support@awfinbd.com.

2. Our Resolution Turnaround

  • Initial Response: Within 1 to 2 hours during operating hours.
  • Investigation & Action: Within 24 hours (coordinating with warehouse, courier hub, or production team).
  • Final Resolution: Within 48 hours (issue resolution via instant replacement dispatch, full refund, or solution agreeable to you).

3. Amicable Settlement & Consumer Rights

AWFIN strictly complies with the Consumer Rights Protection Act, 2009 of Bangladesh. We believe in resolving every dispute amicably, respectfully, and in favor of fair consumer treatment.

Have Questions Regarding This Policy?

Our customer care team is available 7 days a week (9:00 AM – 10:00 PM) to help you.