Privacy Policy

1. Information We Collect

When you browse or make a purchase from our store, we collect the necessary personal details you provide to complete the order:

• Identity & Contact: Full name, contact phone number, and optional email address.
• Delivery Information: Detailed shipping address, district, police station (thana), and landmarks.
• Order Specifics: Garment choices, sizes, quantities, and order reference notes.
• Device Information: Browser type, IP address, and cookie identifiers for shopping cart functionality.

2. How We Use Your Information

We use your information exclusively for legitimate business and fulfillment purposes:

• Processing and dispatching your orders across Bangladesh.
• Sending parcel consignment tracking codes and SMS delivery updates.
• Providing prompt customer care and facilitating size exchanges via WhatsApp.
• Preventing fraudulent orders and enhancing site performance and security.

3. Sharing Information with Delivery Partners

To deliver your products swiftly to your doorstep, we share strictly necessary delivery details (name, phone number, address, and COD payable amount) with authorized courier partners (e.g., Steadfast, RedX, Pathao). These partners are legally bound to protect your information and cannot use it for any other purpose.

4. Security & Data Retention

We employ industry-standard encryption protocols (SSL) to safeguard your data during transmission. Your order records are retained only as long as necessary for tax, accounting, and warranty verification purposes.

5. Your Rights

You have the right to request access to the personal data we hold about you, or ask for updates or deletion of your information by contacting our privacy team at support@awfinbd.com.