Cancellation Policy

1. Cancellation Before Dispatch

If you wish to cancel or modify your order (such as changing size, color, or shipping address), please notify us as quickly as possible. You can cancel by:

• Sending a WhatsApp message to +880 1353-313332 with your Order ID.
• Calling our hotline at +880 1353-313332.

If the parcel has not yet been handed over to the courier, the cancellation will be processed immediately with zero charges.

2. Cancellation After Dispatch

Once a package has been dispatched and handed over to the courier partner, an automated tracking number is generated and the order cannot be cancelled mid-transit. In such cases, you may reject the parcel upon arrival at your doorstep, subject to our return policies.

3. Cancellation by AWFIN

We reserve the right to cancel any order in rare circumstances, including but not limited to:

• Unreachable contact phone number after multiple attempts to confirm delivery details.
• Inaccurate or incomplete shipping address.
• Sudden stock unavailability or unexpected quality control rejection during pre-pack inspection.
• Suspicious or fraudulent transaction attempts.

If an order is cancelled by AWFIN, our customer support team will notify you immediately, and any advance payment made will be refunded in full within 24 to 48 hours.