{"id":1519,"date":"2026-11-05T19:55:31","date_gmt":"2026-11-05T19:55:31","guid":{"rendered":""},"modified":"2026-11-05T19:55:31","modified_gmt":"2026-11-05T19:55:31","slug":"faq","status":"publish","type":"page","link":"https:\/\/awfinbd.com\/bn\/faq\/","title":{"rendered":"Frequently Asked Questions (FAQ)"},"content":{"rendered":"<div class=\"awfin-policy-container\" style=\"max-width: 920px; margin: 0 auto; padding: 20px 20px 60px; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif; color: #1e293b; line-height: 1.8;\">\n<div class=\"awfin-policy-header\" style=\"border-bottom: 2px solid #e2e8f0; padding-bottom: 24px; margin-bottom: 32px;\">\n        <span style=\"display: inline-block; background: #e8ede4; color: #3a472d; font-size: 12px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.08em; padding: 5px 14px; border-radius: 20px; margin-bottom: 12px;\">HELP &#038; SUPPORT<\/span><\/p>\n<h1 style=\"font-size: 32px; font-weight: 800; color: #0f172a; margin: 0 0 10px 0; letter-spacing: -0.02em;\">Frequently Asked Questions (FAQ)<\/h1>\n<p style=\"font-size: 15px; color: #64748b; margin: 0 0 8px 0;\">Quick answers to common questions about orders, sizing, delivery, and payments.<\/p>\n<div style=\"font-size: 13px; color: #94a3b8; display: flex; gap: 16px; align-items: center; margin-top: 10px;\">\n            <span>Effective: <strong>November 2026<\/strong><\/span><br \/>\n            <span>\u2022<\/span><br \/>\n            <span>Official Policy of <strong>AWFIN Lifestyle<\/strong><\/span>\n        <\/div>\n<\/p><\/div>\n<div class=\"awfin-policy-body\" style=\"font-size: 15.5px; color: #334155;\">\n<div style=\"display: grid; gap: 20px;\">\n<div style=\"background: #f8fafc; border: 1px solid #e2e8f0; border-radius: 12px; padding: 22px;\">\n<h3 style=\"font-size: 17px; font-weight: 700; color: #0f172a; margin: 0 0 8px 0;\">1. What makes AWFIN t-shirts and fabrics premium?<\/h3>\n<p style=\"margin: 0; color: #475569;\">All AWFIN apparel is crafted from dense <strong>220 GSM 100% compact combed cotton<\/strong>. It features zero-bacon 4-layer Lycra rib collars, reactive color-lock dyeing, and pre-shrunk bio-washing to ensure zero shrinkage and long-lasting vibrance across 30+ washes.<\/p>\n<\/p><\/div>\n<div style=\"background: #f8fafc; border: 1px solid #e2e8f0; border-radius: 12px; padding: 22px;\">\n<h3 style=\"font-size: 17px; font-weight: 700; color: #0f172a; margin: 0 0 8px 0;\">2. How much is delivery and what are the timelines?<\/h3>\n<p style=\"margin: 0; color: #475569;\">We deliver nationwide across all 64 districts:<br \/>\n        \u2022 <strong>Inside Dhaka:<\/strong> \u09f370 (Delivered within 24\u201348 Hours)<br \/>\n        \u2022 <strong>Outside Dhaka:<\/strong> \u09f3130 (Delivered within 2\u20133 Days \/ 48\u201372 Hours)<\/p>\n<\/p><\/div>\n<div style=\"background: #f8fafc; border: 1px solid #e2e8f0; border-radius: 12px; padding: 22px;\">\n<h3 style=\"font-size: 17px; font-weight: 700; color: #0f172a; margin: 0 0 8px 0;\">3. Can I open the parcel and check my order before payment?<\/h3>\n<p style=\"margin: 0; color: #475569;\">Yes! With our nationwide Cash on Delivery service, you are welcome to inspect your package at your doorstep in front of the delivery rider before handing over payment.<\/p>\n<\/p><\/div>\n<div style=\"background: #f8fafc; border: 1px solid #e2e8f0; border-radius: 12px; padding: 22px;\">\n<h3 style=\"font-size: 17px; font-weight: 700; color: #0f172a; margin: 0 0 8px 0;\">4. What happens if the size does not fit?<\/h3>\n<p style=\"margin: 0; color: #475569;\">We provide a <strong>7-Day Size &#038; Color Exchange Guarantee<\/strong>. Simply WhatsApp us at +880 1353-313332 with your Order ID, and our courier will facilitate a doorstep swap.<\/p>\n<\/p><\/div>\n<div style=\"background: #f8fafc; border: 1px solid #e2e8f0; border-radius: 12px; padding: 22px;\">\n<h3 style=\"font-size: 17px; font-weight: 700; color: #0f172a; margin: 0 0 8px 0;\">5. How do I track my order?<\/h3>\n<p style=\"margin: 0; color: #475569;\">Once dispatched, you will receive an automated SMS containing your Consignment Tracking Number and a live courier tracking link. You can also visit our <a href=\"\/bn\/order-tracking\/\" style=\"color: #3a472d; font-weight: 700;\">Order Tracking Policy<\/a> page.<\/p>\n<\/p><\/div>\n<div style=\"background: #f8fafc; border: 1px solid #e2e8f0; border-radius: 12px; padding: 22px;\">\n<h3 style=\"font-size: 17px; font-weight: 700; color: #0f172a; margin: 0 0 8px 0;\">6. What payment methods are accepted?<\/h3>\n<p style=\"margin: 0; color: #475569;\">We accept Cash on Delivery (COD) across all districts, as well as bKash, Nagad, Visa, Mastercard, and Mobile Banking.<\/p>\n<\/p><\/div>\n<\/div><\/div>\n<div class=\"awfin-policy-support\" style=\"margin-top: 48px; background: #f8fafc; border: 1.5px solid #e2e8f0; border-radius: 14px; padding: 28px 32px; display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; gap: 20px;\">\n<div>\n<h3 style=\"font-size: 18px; font-weight: 700; color: #0f172a; margin: 0 0 6px 0;\">Have Questions Regarding This Policy?<\/h3>\n<p style=\"font-size: 14px; color: #64748b; margin: 0;\">Our customer care team is available 7 days a week (9:00 AM \u2013 10:00 PM) to help you.<\/p>\n<\/p><\/div>\n<div style=\"display: flex; gap: 12px; flex-wrap: wrap;\">\n            <a href=\"https:\/\/wa.me\/8801353313332\" target=\"_blank\" style=\"display: inline-flex; align-items: center; gap: 8px; background: #25d366; color: #ffffff; text-decoration: none; padding: 11px 22px; border-radius: 8px; font-size: 14px; font-weight: 700; box-shadow: 0 2px 8px rgba(37,211,102,0.25);\" rel=\"noopener\"><br \/>\n                WhatsApp Support<br \/>\n            <\/a><br \/>\n            <a href=\"tel:+8801353313332\" style=\"display: inline-flex; align-items: center; gap: 8px; background: #3a472d; color: #ffffff; text-decoration: none; padding: 11px 22px; border-radius: 8px; font-size: 14px; font-weight: 700;\"><br \/>\n                Call: +880 1353-313332<br \/>\n            <\/a>\n        <\/div>\n<\/p><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>HELP &#038; SUPPORT Frequently Asked Questions (FAQ) Quick answers to common questions about orders, sizing, delivery, and payments. Effective: November<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-1519","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"admin","author_link":"https:\/\/awfinbd.com\/bn\/author\/admin\/"},"uagb_comment_info":0,"uagb_excerpt":"HELP &#038; SUPPORT Frequently Asked Questions (FAQ) Quick answers to common questions about orders, sizing, delivery, and payments. Effective: November","_links":{"self":[{"href":"https:\/\/awfinbd.com\/bn\/wp-json\/wp\/v2\/pages\/1519","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/awfinbd.com\/bn\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/awfinbd.com\/bn\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/awfinbd.com\/bn\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/awfinbd.com\/bn\/wp-json\/wp\/v2\/comments?post=1519"}],"version-history":[{"count":0,"href":"https:\/\/awfinbd.com\/bn\/wp-json\/wp\/v2\/pages\/1519\/revisions"}],"wp:attachment":[{"href":"https:\/\/awfinbd.com\/bn\/wp-json\/wp\/v2\/media?parent=1519"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}