{"id":1518,"date":"2026-11-05T19:45:46","date_gmt":"2026-11-05T19:45:46","guid":{"rendered":""},"modified":"2026-11-05T19:49:13","modified_gmt":"2026-11-05T19:49:13","slug":"complaint-and-dispute-resolution","status":"publish","type":"page","link":"https:\/\/awfinbd.com\/bn\/complaint-and-dispute-resolution\/","title":{"rendered":"Customer Complaint &#038; Dispute Resolution"},"content":{"rendered":"<div class=\"awfin-policy-container\" style=\"max-width: 920px; margin: 0 auto; padding: 20px 20px 60px; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif; color: #1e293b; line-height: 1.8;\">\n<div class=\"awfin-policy-header\" style=\"border-bottom: 2px solid #e2e8f0; padding-bottom: 24px; margin-bottom: 32px;\">\n        <span style=\"display: inline-block; background: #e8ede4; color: #3a472d; font-size: 12px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.08em; padding: 5px 14px; border-radius: 20px; margin-bottom: 12px;\">Customer Advocacy<\/span><\/p>\n<h1 style=\"font-size: 32px; font-weight: 800; color: #0f172a; margin: 0 0 10px 0; letter-spacing: -0.02em;\">Customer Complaint &#038; Dispute Resolution<\/h1>\n<p style=\"font-size: 15px; color: #64748b; margin: 0 0 8px 0;\">Our formal process for resolving complaints, disputes, and service concerns.<\/p>\n<div style=\"font-size: 13px; color: #94a3b8; display: flex; gap: 16px; align-items: center; margin-top: 10px;\">\n            <span>&#128197; Effective: <strong>November 2026<\/strong><\/span><br \/>\n            <span>\u2022<\/span><br \/>\n            <span>&#128737;\ufe0f Official Policy of <strong>AWFIN Lifestyle<\/strong><\/span>\n        <\/div>\n<\/p><\/div>\n<div class=\"awfin-policy-body\" style=\"font-size: 15.5px; color: #334155;\">\n<div style=\"background: #f1f5f9; border-left: 4px solid #3a472d; padding: 16px 20px; border-radius: 0 8px 8px 0; margin-bottom: 28px;\">\n    <strong style=\"color: #0f172a;\">Customer First:<\/strong> At AWFIN, every customer complaint is treated with high priority. We are committed to resolving all issues quickly, fairly, and transparently.\n<\/div>\n<h2 style=\"font-size: 20px; font-weight: 700; color: #0f172a; margin: 28px 0 12px 0;\">1. How to File a Complaint<\/h2>\n<p>If you experience any issue with your order, product quality, delivery delay, or customer service, reach out to us directly:<\/p>\n<ul style=\"margin: 10px 0 16px 24px;\">\n<li><strong>Fastest Resolution (WhatsApp):<\/strong> Message <strong>+880 1353-313332<\/strong> with your Order ID and issue details.<\/li>\n<li><strong>Hotline Call:<\/strong> Speak directly with a team lead at <strong>+880 1353-313332<\/strong> (9:00 AM \u2013 10:00 PM).<\/li>\n<li><strong>Email:<\/strong> Send full details to <a href=\"mailto:support@awfinbd.com\" style=\"color: #3a472d; font-weight: 600;\">support@awfinbd.com<\/a>.<\/li>\n<\/ul>\n<h2 style=\"font-size: 20px; font-weight: 700; color: #0f172a; margin: 28px 0 12px 0;\">2. Our Resolution Turnaround<\/h2>\n<ul style=\"margin: 10px 0 16px 24px;\">\n<li><strong>Initial Response:<\/strong> Within <strong>1 to 2 hours<\/strong> during operating hours.<\/li>\n<li><strong>Investigation &#038; Action:<\/strong> Within <strong>24 hours<\/strong> (coordinating with warehouse, courier hub, or production team).<\/li>\n<li><strong>Final Resolution:<\/strong> Within <strong>48 hours<\/strong> (issue resolution via instant replacement dispatch, full refund, or solution agreeable to you).<\/li>\n<\/ul>\n<h2 style=\"font-size: 20px; font-weight: 700; color: #0f172a; margin: 28px 0 12px 0;\">3. Amicable Settlement &#038; Consumer Rights<\/h2>\n<p>AWFIN strictly complies with the <strong>Consumer Rights Protection Act, 2009<\/strong> of Bangladesh. We believe in resolving every dispute amicably, respectfully, and in favor of fair consumer treatment.<\/p>\n<\/p><\/div>\n<div class=\"awfin-policy-support\" style=\"margin-top: 48px; background: #f8fafc; border: 1.5px solid #e2e8f0; border-radius: 14px; padding: 28px 32px; display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; gap: 20px;\">\n<div>\n<h3 style=\"font-size: 18px; font-weight: 700; color: #0f172a; margin: 0 0 6px 0;\">Have Questions Regarding This Policy?<\/h3>\n<p style=\"font-size: 14px; color: #64748b; margin: 0;\">Our customer care team is available 7 days a week (9:00 AM \u2013 10:00 PM) to help you.<\/p>\n<\/p><\/div>\n<div style=\"display: flex; gap: 12px; flex-wrap: wrap;\">\n            <a href=\"https:\/\/wa.me\/8801353313332\" target=\"_blank\" style=\"display: inline-flex; align-items: center; gap: 8px; background: #25d366; color: #ffffff; text-decoration: none; padding: 11px 22px; border-radius: 8px; font-size: 14px; font-weight: 700; box-shadow: 0 2px 8px rgba(37,211,102,0.25);\" rel=\"noopener\"><br \/>\n                &#128172; WhatsApp Support<br \/>\n            <\/a><br \/>\n            <a href=\"tel:+8801353313332\" style=\"display: inline-flex; align-items: center; gap: 8px; background: #3a472d; color: #ffffff; text-decoration: none; padding: 11px 22px; border-radius: 8px; font-size: 14px; font-weight: 700;\"><br \/>\n                &#128222; Call: +880 1353-313332<br \/>\n            <\/a>\n        <\/div>\n<\/p><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Customer Advocacy Customer Complaint &#038; Dispute Resolution Our formal process for resolving complaints, disputes, and service concerns. &#128197; Effective: November<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-1518","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"admin","author_link":"https:\/\/awfinbd.com\/bn\/author\/admin\/"},"uagb_comment_info":0,"uagb_excerpt":"Customer Advocacy Customer Complaint &#038; Dispute Resolution Our formal process for resolving complaints, disputes, and service concerns. &#128197; Effective: November","_links":{"self":[{"href":"https:\/\/awfinbd.com\/bn\/wp-json\/wp\/v2\/pages\/1518","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/awfinbd.com\/bn\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/awfinbd.com\/bn\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/awfinbd.com\/bn\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/awfinbd.com\/bn\/wp-json\/wp\/v2\/comments?post=1518"}],"version-history":[{"count":0,"href":"https:\/\/awfinbd.com\/bn\/wp-json\/wp\/v2\/pages\/1518\/revisions"}],"wp:attachment":[{"href":"https:\/\/awfinbd.com\/bn\/wp-json\/wp\/v2\/media?parent=1518"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}