{"id":1505,"date":"2026-11-05T19:45:46","date_gmt":"2026-11-05T19:45:46","guid":{"rendered":""},"modified":"2026-11-05T19:49:13","modified_gmt":"2026-11-05T19:49:13","slug":"refund-and-return-policy","status":"publish","type":"page","link":"https:\/\/awfinbd.com\/bn\/refund-and-return-policy\/","title":{"rendered":"Refund &#038; Return Policy"},"content":{"rendered":"<div class=\"awfin-policy-container\" style=\"max-width: 920px; margin: 0 auto; padding: 20px 20px 60px; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif; color: #1e293b; line-height: 1.8;\">\n<div class=\"awfin-policy-header\" style=\"border-bottom: 2px solid #e2e8f0; padding-bottom: 24px; margin-bottom: 32px;\">\n        <span style=\"display: inline-block; background: #e8ede4; color: #3a472d; font-size: 12px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.08em; padding: 5px 14px; border-radius: 20px; margin-bottom: 12px;\">Customer Guarantee<\/span><\/p>\n<h1 style=\"font-size: 32px; font-weight: 800; color: #0f172a; margin: 0 0 10px 0; letter-spacing: -0.02em;\">Refund &#038; Return Policy<\/h1>\n<p style=\"font-size: 15px; color: #64748b; margin: 0 0 8px 0;\">Clear, straightforward rules for returning items and receiving refunds.<\/p>\n<div style=\"font-size: 13px; color: #94a3b8; display: flex; gap: 16px; align-items: center; margin-top: 10px;\">\n            <span>&#128197; Effective: <strong>November 2026<\/strong><\/span><br \/>\n            <span>\u2022<\/span><br \/>\n            <span>&#128737;\ufe0f Official Policy of <strong>AWFIN Lifestyle<\/strong><\/span>\n        <\/div>\n<\/p><\/div>\n<div class=\"awfin-policy-body\" style=\"font-size: 15.5px; color: #334155;\">\n<div style=\"background: #f1f5f9; border-left: 4px solid #3a472d; padding: 16px 20px; border-radius: 0 8px 8px 0; margin-bottom: 28px;\">\n    <strong style=\"color: #0f172a;\">7-Day Window:<\/strong> We want you to love what you wear. If there is any manufacturing flaw, damage, or mismatch, you can claim a return or refund within <strong>7 days<\/strong> of delivery.\n<\/div>\n<h2 style=\"font-size: 20px; font-weight: 700; color: #0f172a; margin: 28px 0 12px 0;\">1. Return Conditions<\/h2>\n<p>To be eligible for a return and full refund, items must satisfy the following conditions:<\/p>\n<ul style=\"margin: 10px 0 16px 24px;\">\n<li>The return request must be initiated within <strong>7 days<\/strong> of parcel receipt.<\/li>\n<li>Garments must be <strong>unworn, unwashed, unaltered<\/strong>, and free of stains, perfume, or odors.<\/li>\n<li>All original tags, packaging bags, and accessories must remain intact.<\/li>\n<li>A copy of the invoice, parcel label, or order number must be provided.<\/li>\n<\/ul>\n<h2 style=\"font-size: 20px; font-weight: 700; color: #0f172a; margin: 28px 0 12px 0;\">2. Doorstep Return at Delivery Time<\/h2>\n<p>We support open parcel checking during delivery. If you notice any defect, wrong size, or physical damage in front of the delivery rider, you may return the package immediately without paying the product price.<\/p>\n<h2 style=\"font-size: 20px; font-weight: 700; color: #0f172a; margin: 28px 0 12px 0;\">3. Refund Methods &#038; Timelines<\/h2>\n<p>Once your returned parcel reaches our Dhaka fulfillment center and passes quality inspection:<\/p>\n<ul style=\"margin: 10px 0 16px 24px;\">\n<li><strong>Refund Methods:<\/strong> We issue refunds via <strong>bKash, Nagad, Rocket<\/strong>, or direct bank transfer.<\/li>\n<li><strong>Processing Time:<\/strong> Refunds are processed within <strong>3 to 5 business days<\/strong> after inspection.<\/li>\n<li><strong>Delivery Charge Deduction:<\/strong> If the return is due to an AWFIN error (defective piece, wrong dispatch), we refund 100% including shipping. For voluntary customer returns (change of mind), standard delivery charges are non-refundable.<\/li>\n<\/ul>\n<h2 style=\"font-size: 20px; font-weight: 700; color: #0f172a; margin: 28px 0 12px 0;\">4. How to Initiate a Return<\/h2>\n<p>Simply message our support team on WhatsApp at <strong>+880 1353-313332<\/strong> with your Order ID, a brief explanation, and photos\/videos of the item. Our team will arrange the reverse pickup or guide you through the nearest courier drop point.<\/p>\n<\/p><\/div>\n<div class=\"awfin-policy-support\" style=\"margin-top: 48px; background: #f8fafc; border: 1.5px solid #e2e8f0; border-radius: 14px; padding: 28px 32px; display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; gap: 20px;\">\n<div>\n<h3 style=\"font-size: 18px; font-weight: 700; color: #0f172a; margin: 0 0 6px 0;\">Have Questions Regarding This Policy?<\/h3>\n<p style=\"font-size: 14px; color: #64748b; margin: 0;\">Our customer care team is available 7 days a week (9:00 AM \u2013 10:00 PM) to help you.<\/p>\n<\/p><\/div>\n<div style=\"display: flex; gap: 12px; flex-wrap: wrap;\">\n            <a href=\"https:\/\/wa.me\/8801353313332\" target=\"_blank\" style=\"display: inline-flex; align-items: center; gap: 8px; background: #25d366; color: #ffffff; text-decoration: none; padding: 11px 22px; border-radius: 8px; font-size: 14px; font-weight: 700; box-shadow: 0 2px 8px rgba(37,211,102,0.25);\" rel=\"noopener\"><br \/>\n                &#128172; WhatsApp Support<br \/>\n            <\/a><br \/>\n            <a href=\"tel:+8801353313332\" style=\"display: inline-flex; align-items: center; gap: 8px; background: #3a472d; color: #ffffff; text-decoration: none; padding: 11px 22px; border-radius: 8px; font-size: 14px; font-weight: 700;\"><br \/>\n                &#128222; Call: +880 1353-313332<br \/>\n            <\/a>\n        <\/div>\n<\/p><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Customer Guarantee Refund &#038; Return Policy Clear, straightforward rules for returning items and receiving refunds. &#128197; Effective: November 2026 \u2022<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-1505","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"admin","author_link":"https:\/\/awfinbd.com\/bn\/author\/admin\/"},"uagb_comment_info":0,"uagb_excerpt":"Customer Guarantee Refund &#038; Return Policy Clear, straightforward rules for returning items and receiving refunds. &#128197; Effective: November 2026 \u2022","_links":{"self":[{"href":"https:\/\/awfinbd.com\/bn\/wp-json\/wp\/v2\/pages\/1505","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/awfinbd.com\/bn\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/awfinbd.com\/bn\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/awfinbd.com\/bn\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/awfinbd.com\/bn\/wp-json\/wp\/v2\/comments?post=1505"}],"version-history":[{"count":0,"href":"https:\/\/awfinbd.com\/bn\/wp-json\/wp\/v2\/pages\/1505\/revisions"}],"wp:attachment":[{"href":"https:\/\/awfinbd.com\/bn\/wp-json\/wp\/v2\/media?parent=1505"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}